Privacy policy

What we collect

When you upload a bill, we collect the file itself and whatever the bill contains: the name on the account, your utility account number, service address, usage and charges. You don't need to give us an email address to upload, but you do to see your results.

When you create an account, we collect your name, business name, and contact details. When you link a bank account, a payment processor collects your bank details directly; we store only the last four digits and the bank name.

When you browse the marketing site, our analytics tools may collect your IP address, browser type, and the pages you visit.

How we use it

We start working on a bill as soon as you upload it, before you give us an email address. We read it, set up a provisional account from what it says (the name on the bill, the service address and the utility account), and compare your charges with the utility's filed rates. If you then give us your email, that provisional account becomes yours.

To read a bill, we send the whole file, including your utility account number, to an AI service, Anthropic. Its commercial terms do not allow it to use your bill to train its models. Everywhere else we send information about your account to an outside service, the account number is masked first.

People on our team look at your bill and our comparison before we tell you whether we found an error. We use your bill and account information to audit your utility charges, prepare and file a claim on your behalf when you've authorized us to, and communicate with you about that work.

We use website analytics to understand which pages are useful and to measure whether an advertisement led to a visit.

Cookies and similar technology

The marketing site uses Google Analytics (GA4) and, where enabled, a Google Ads conversion tag. These set cookies that let those services recognize a returning visitor and measure ad performance. We do not use them to build an advertising profile of you beyond what those services do by default.

When you upload a bill before you have an account, we set one cookie that links the upload to your browser, so only you can see what we read from it. It is needed for the upload to work and holds no information about you; we store only a scrambled copy of it.

Your account pages do not run third-party analytics or advertising scripts.

Your privacy choices

If your browser sends a Global Privacy Control (GPC) signal, we treat it as a request to opt you out of any sale or sharing of your personal information for advertising, to the extent that applies to our use of analytics and advertising cookies.

You can also ask us directly, at any time, to tell you what we hold about you or to delete it. From your account settings you can download your data or request deletion; if you don't have an account, email us and we'll handle it by hand.

How long we keep it

If you upload a bill and never sign in through the link we email you, we delete the bill, what we read from it, our comparison and the provisional account after 30 days.

Once you have an account, we keep your records for as long as your account is open and for the period our own recordkeeping and legal obligations require after that.

Who we share it with

We share what's necessary with your utility, when you've authorized us to act on your behalf. We share what's necessary with the vendors that run our infrastructure (hosting, storage, e-signature, payments, and the AI service described above), under agreements that limit what they can do with it.

We do not sell your personal information, and we do not share it for anyone else's marketing.

Contact

Questions about this policy can be sent to our support address, in the footer of every page.