From one PDF to a credit on your account
Six to ten weeks is normal, and most of that is your utility's clock rather than ours. Here is the whole sequence and what we're doing at each stage. You're involved at the start and when you sign one form. We handle the rest.
We read the bill
Virus-scanned, cleaned up, read. We check the charges add up to the total printed on it.
minutesWe redo the math
Recalculated from your utility's filed rates for every day of the service period, then priced.
2 to 3 business daysWe check it against the rate book
Every number is checked against the filed rate book, and we decide whether it's worth claiming. Weak findings don't go out.
a person decidesFiled and chased
We send it, work your state's dispute clock, follow up on schedule and answer their questions.
10 to 30 business daysMoney back
Credit or check confirmed. Then, and not before, we invoice our fee on it.
our fee starts hereFirst we check the bill adds up
Before we compare anything, the charges we read off your bill have to add up to the total your utility printed on it, within two cents. If they don't, the bill stops and a person looks at it.
This is the most boring part of the job and the most important. If we misread your bill we could produce a confident, well-cited claim that is simply wrong, and that is the one mistake you can't take back with a utility.
Validated rates, not a rate database
Every rate, charge and clause we use is checked against the utility's filed rate book, and we record the page and revision it came from. A rate that hasn't been validated is never used on a claim, no matter how confident the software is.
That's why a finding of ours holds up when a utility argues. We're pointing at their own document, and we can show exactly where.
Every dollar we claim points to a page your utility filed
Here is one finding taken apart. Nothing in it is an opinion about what a fair price would be. It's the same bill, calculated twice.
Sample audit. The figures are illustrative and the utility and account have been removed.
We tell you whether we cover your utility before you sign anything
A rate library is only as good as where it came from. We build ours from filed rate books, page by page, and every figure carries the document and page it came from.
That is slower than buying a rate database, and it's why a finding holds up when a utility argues back. It also means our coverage has limits, and we'd rather tell you that up front. Send a bill and the first thing you'll learn is whether we can audit it.
We're validating our first utility now. Send a bill and we'll tell you where it stands.
We add a utility once we have validated its rate book against the filed copy. Send a bill and we'll tell you if yours is on the list.
Your rate and its extra charges are in our library and checked for your dates. We can start today.
We have your utility but not your exact rate or dates yet. You'll get a date, not a maybe.
We don't have your utility. You'll hear that plainly, with what it would take and whether your bill size makes it worth doing.